Remember that you may only have one chance to meet, talk and consult with the person, so make efficient use of the time, get as many details as possible, and provide as much information and support as you can.
CONFIDENTIALITY IS OF THE UTMOST IMPORTANCE.
REASSURE REPEATEDLY THAT THIS INFORMATION WILL NOT BE SHARED (OR WILL NOT BE SHARED OUTSIDE THE AGENCY).
Provide a Safe Environment
Duty to Report
Get The Details
Know the Legal Position
Respect Client Rights
Appropriate Case Worker
Give the person, when possible, the choice of the race and gender of the social worker who deals with their case.
Inform of Rights
Inform them of their right to seek legal advice and representation.
Provide them with personal safety advice.
Record any injuries and arrange for a medical examination. Keep detailed documentation of any injuries or history of abuse, as the police may require this for subsequent investigation or prosecution in related legal matters.
Keep a Record
Maintain a full record of decisions made and the reason for those decisions.
Give Them Your Contact
Ensure that the individual has your contact details.